Get in touch
The quickest way to reach a real person is by email. We aim to reply within a couple of working days.
To learn more about Gary Els and the SomaGiri Journey Centre, visit somagiri.com.
Frequently asked questions
How do I manage or cancel my subscription?
Subscriptions are handled by Apple, not within SomaGiri. On your iPhone, open Settings, tap your name at the top, then tap Subscriptions. Select SomaGiri to change your plan or cancel. Cancelling at least 24 hours before your renewal date stops the next charge; you keep access until the end of the period you've paid for.
How do I restore a purchase?
If you've reinstalled the app or moved to a new device, open SomaGiri, go to the subscription or settings screen, and tap Restore Purchases. Make sure you're signed in with the same Apple ID you used to subscribe. Restoring is free and re-links your active subscription.
How do I turn Mindful Minutes (Apple Health) on or off?
SomaGiri can write Mindful Minutes to Apple Health when you finish a session. To change this, open Settings → Privacy & Security → Health → SomaGiri, or open the Health app. Your Health data stays on your device — we never collect it.
Can I use SomaGiri without an account?
Yes. At launch you don't need to create an account. Your saved practices and preferences are stored on your device.
Can I use the app offline?
An offline download option and an Apple Watch companion are on the way. Until then, an internet connection is needed to stream meditations and receive matched recommendations.
How do I request a refund?
Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find SomaGiri, and follow the prompts to request a refund.
Is SomaGiri a substitute for medical care?
No. SomaGiri is for general relaxation and wellbeing and is not a substitute for professional medical or mental-health care. If you have health concerns, please speak with a qualified professional. See our Terms of Use for details.
Still stuck?
Email support@somagiri.com with your device model, iOS version, and a short description of what's happening, and we'll help you get back to your breath.